What's New in Insights

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We added two new columns! First, we added the Item Condition column to the Line Item, Line Item Summary, Contractor Line Item, and Industry Line Item Data worksheets. This column shows the condition of the item, such as Average, Above Average, Below Average, and New.

We also added an Item Calculation column. This column is available in the Line Item, Contractor Line Item, and Industry Line Item Data worksheets. It displays the information entered into the Calculation field in Xactimate.

Liveboards

Billing (Contractor)

Billing for XactAnalysis SP is transitioning to a new Customer Portal. Starting October 1, 2024, you will no longer be able to download invoices from the XactAnalysis Billing Report page. For billing data after September 2024, please use the new Billing (Contractor) liveboard in Insights!

This liveboard has the same data as the Billing report, along with additional visualizations and improved customizability! The Overview tab has multiple charts and tables, including Claim Count by Estimate Value Range, Estimate Value Range by Data Set and Claim Count, and Billing Activity Details.

The Aggregated Billing Activity tab hosts the Billing Activity by Monthly Billing Month Year visualization, which allows you to view aggregated data at the level of your choice.

Transaction Counts

In the Transaction Counts liveboard, we moved the Overall Counts by Monthly Billing Month Year table to a new Aggregated Overall Counts tab.

Flood Analysis liveboard

We added a new Flood Analysis liveboard! This liveboard is divided into five tabs: Overview, Financials, Cycle Times, Estimatics, and Flood vs. Non-Flood.

Flood Analysis includes data from two different worksheets: Claims and Industry Data. The data is essentially the same but at different levels. As a result, two Received Date filters have been created, one per level, and will only affect visualizations from the same worksheet. The Received Date-Claims filter will only affect the Cycle Times by Data Set and the Cycle Times by ClaimXperience Used visualizations on the Cycle Times tab.

The Received Date-Industry filter will affect the rest of the visualizations in this liveboard, such as:

• Total Severity – Company by Risk State
• Category Code Breakdown Percent – Company by Total Line Item RCV
• Flood Total Line Item RCV – Company by Category Groups

Transaction Counts liveboard

We also added a new Transaction Counts liveboard, which is based on the Excel management report of the same name in XactAnalysis. This liveboard displays information about billable transactions and events that you can monitor during the month. Some visualizations included in this liveboard are:

• Overall Counts by Data Set
• Received vs. Returned
• Canceled vs. Completed
• Average Claim Transaction Counts by Month

This liveboard’s data only goes back to August 1, 2024. For transaction data before that date, please continue using the Transaction Counts management report.

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We added a new Item Age column to the Line Item, Line Item Summary, and Industry Line Item Data worksheets. This column shows the age of a line item.

We also added the Depreciation Type column to the Industry Line Item Data worksheet. This column already existed in the Line Item worksheet, and it shows whether an item’s depreciation type is Amount, Percent, Age/Condition, or No Depreciation.

XactRebuild Analysis liveboard

We added a new XactRebuild Analysis liveboard! XactRebuild is a feature available for Xactimate Professional users; it streamlines the water mitigation claims process with automated rebuild estimates.

The XactRebuild Analysis liveboard has several visualizations, including XactRebuild Merged Assignment Count by Industry Type, Average XactRebuild RCV by Type of Loss, and XactRebuild Values Compared to First Completed Estimate RCV by Month.

XactXpert worksheets

Are you excited about XactXpert? So are we! XactXpert is a tool in Xactimate online that tracks errors in an estimate, such as missing information and other unmet requirements, and displays alerts to the user. To better serve you, we’ve added three XactXpert-specific worksheets to Insights.

First, the XactXpert Rule Alerts worksheet allows you to analyze basic XactXpert data such as Alert Type, Bypasser Name, and Rule Owner.

Next is the XactXpert Impact worksheet. This worksheet is at the claim level and reports on the resolve value. XactXpert Impact includes columns such as Financial Impact Percent, Resolve Absolute Value, Resolve Net Value, and more.

Finally, the XactXpert Line Item Summary Differences worksheet allows users to see the changes in line item quantities after a rule is resolved using XactXpert. For example, the ACV Differences column in this worksheet shows the change of the ACV between the XactXpert review and the completion of the estimate.

We also added a liveboard based off the XactXpert Line Item Summary Differences worksheet. This liveboard is called XactXpert Line Item Changes, and it includes helpful visualizations like Average ACV Differences by Month, Estimate Decreasing Selector Codes - Top 25 by RCV Impact, and Negative RCV Financial Impact by Data Set.

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We added several new columns to Insights! First, we added the Final Returned Date and Original Returned Date columns to the Claims and Contractor Claims worksheets. Original Returned Date shows the date of the first estimate returned to XactAnalysis for an assignment, while Final Returned Date shows the date of the last estimate returned to XactAnalysis for an assignment.

Next, we added an Is Tarp Only column to the Claims worksheet. We designed this column for situations where assignments are generated to install a tarp on a damaged roof and nothing else. You can use Is Tarp Only to flag assignments that only contain tarping line items or that are over 80% tarping-related.

Finally, we added new Original Contacted Date and Final Contacted Date columns to the Line Item, Line Item Summary, Reinspections, and Reinspection Exception worksheets. Original Contacted Date shows the first date the customer or policyholder was contacted for an assignment, while Final Contacted Date shows the last date the customer or policyholder was contacted for an assignment.

Liveboards

We added a new Estimate Correction Summary liveboard! Based on the Estimate Correction Summary management report in XactAnalysis, this liveboard helps you track corrections on estimates and monitor the differences those corrections make in the final estimate value.

The liveboard contains three tabs: Overview, Financials, and Details. You can also filter the liveboard by data set, received date, job type, type of loss, and more.

Each tab hosts a variety of visualizations, including Average Correction Value by Month, Average Number of Corrections by Data Set, and Total Correction Difference in Value by Data Set.

New columns

We added five new XactRebuild columns! XactRebuild is a feature within Xactimate that allows users to create rebuild estimates based on the data from an existing water mitigation estimate. You can find these columns, described below, in the Claims and Contractor Claims worksheets:

• XactRebuild Mitigation Project RCV
  • This displays the original mitigation project’s estimate amount.
• XactRebuild Estimate Initial RCV
  • This displays the initial XactRebuild estimate amount.
• XactRebuild Pre-merge Rebuild RCV
  • This displays the final XactRebuild estimate amount before merging.
• Is XactRebuild
  • This indicates whether XactRebuild was used.
• Is Merged XactRebuild
  • This indicates whether the estimate was merged in XactRebuild.

We also added a new Trade Count column to the Claims, Industry Claim Data, Contractor Claims, and Reinspections worksheets. This column shows the number of trades included in the estimate.

Other improvements

Previously, XactAnalysis QR users had access to one year of Insights data. We’re excited to now provide five years of data to XactAnalysis QR users!

Finally, the Form Name column is now available in the Line Item worksheet. This column was already included in the Claims, Line Item Summary, Reinspections, and Reinspection Exception worksheets. You can use this column to view a list of policy forms and endorsements.

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We added several new columns to various worksheets in Insights! You can find nine of the new columns in the Claims and Reinspections worksheets:

• Structural Estimate Amount
• Other Structures Estimate Amount
• Contents Estimate Amount
• Structural Deductible Amount
• Other Structures Deductible Amount
• Contents Deductible Amount
• Structural Policy Limit Amount
• Other Structures Policy Limit Amount
• Contents Policy Limit Amount

These nine columns show the estimate amount, deductible, and policy limit for three common coverage types: structural, other structures, and contents.

We also added two new columns—Item Overhead Total Amount and Item Profit Total Amount—to the Line Item, Line Item Summary, Contractor Line Item, and Industry Line Item Data worksheets. These columns allow you to view overhead and profit at the line item level.

Finally, we added a Coverage Name column to the Line Item and Line Item Summary worksheets. This column displays the name attached to a coverage type in Xactimate.

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You asked, we delivered! Per your feedback, we added 13 new dimension columns to the Claims and Line Item Summary worksheets. These columns display dimension amounts from the Grand Total Areas section in Xactimate’s Report Rough Draft:

• Ceiling Square Feet: This column shows the SF Ceiling amount.
• Exterior Wall Square Feet: This column shows the Exterior Wall Area amount.
• Floor Square Feet: This column shows the SF Floor amount.
• Interior Wall Square Feet: This column shows the Interior Wall Area amount.
• Sketch Floor Square Feet: This column shows the Floor Area amount.
• Sketch Floor Square Feet Total: This column shows the Total Area amount.
• Sketch Roof Hip Linear Feet: This column shows the Total Hip Length amount.
• Sketch Roof Perimeter Linear Feet: This column shows the Total Perimeter Length amount.
• Sketch Roof Ridge Linear Feet: This column shows the Total Ridge Length amount.
• Sketch Roof Square Feet: This column shows the Surface Area amount.
• Sketch Roof Squares: This column shows the Number of Squares amount.
• Walls and Ceiling Square Feet: This column shows the SF Walls and Ceiling amount.
• Walls Square Feet: This column shows the SF Walls amount.

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Per your feedback, we added multiple new columns to the Claims worksheets!

We added two columns related to Xactimate mobile, named Xactimate Mobile Count and Xactimate Mobile Used. The Xactimate Mobile Used column indicates whether Xactimate mobile was used in the claim process. The Xactimate Mobile Count column shows the number of claims that used Xactimate mobile.

We also added three columns concerning the labeling of photos: All Photos Labeled, Labeled Photos Count, and Unlabeled Photos Count. The All Photos Labeled column indicates whether all photos in a claim have labels. Labeled Photos Count and Unlabeled Photos Count show the number of labeled and unlabeled photos, respectively.

Finally, we added a new Owner column. This column displays the name of the project owner as specified in Xactimate projects.

In addition to the Claims worksheets, we also added the new Owner column to Line Item and Line Item Summary.

Liveboards

We made multiple updates to the Response Time and Response Time Workdays liveboards!

First, we added tabs for different response times, such as Contacted to Inspected Days, Inspected to Returned Days, Received to Returned Days, and more. We also updated the visualizations to align with the metrics for each tab.

Additionally, we improved the functionality and design of the KPI charts at the top of both liveboards. These KPI charts now, by default, show the data for the current month. Each KPI chart also has its own trend line.

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Per your feedback, we added multiple new columns to the Claims worksheets.

To the Claims 101 worksheet, which is for carriers, we added First Assigned Estimate Reviewer and First Proxy Assigned Estimate Reviewer. To the Claims 102 worksheet, which is for proxy companies, we added First Assigned Estimate Reviewer, First Carrier Assigned Estimate Reviewer, and Carrier Estimate Reviewer.

The First Assigned Estimate Reviewer column displays the name of the first reviewer assigned to an estimate. This can differ from the existing Estimate Reviewer column, which displays the name of the user who completed the estimate review.

The First Proxy Assigned Estimate Reviewer shows carrier users the first proxy reviewer for an estimate, whereas the First Carrier Assigned Estimate Reviewer shows proxy users the first carrier reviewer assigned to an estimate.

Finally, the Carrier Estimate Reviewer column helps proxy users see if the user who completed the estimate review was from a carrier company.

Liveboards

We added two new KPI charts to the Price Deviation liveboard: Total Summary Item Amount and Total Summary Item Amount Variation.

We also improved the functionality and design of the KPI charts at the top of the following liveboards:

• ClaimXperience Policyholder Collaboration

• ClaimXperience Usage

• Contractor Activity

• Price Deviation

These KPI charts now, by default, show the data for the current month. Each KPI chart also has its own trend line.

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Previously, the QA Approved Status column was only present in the Claims worksheet. This column indicates whether an assignment was approved by Quality Assurance. Per your feedback, the QA Approved Status column is now also available in the Line Item and Line Item Summary worksheets.

We added two new columns to the Claims, Line Item, Industry Claim Data, Industry Line Item Data, and Line Item Summary worksheets: First Received Date and Last Received Date.

First Received Date displays the original received date for an assignment, regardless of any reassignments. Last Received Date displays an assignment’s most recent received date, including any reassignments.

We also added a Carrier Desk Adjuster column to the Claims, Line Item, Line Item Summary, and Performance Scorecard worksheets for proxy companies. This new column allows proxy companies to see the carrier desk adjuster that is associated with an assignment.

Liveboards

We moved the content of the Assignment Volume liveboard to a new tab in the Assignment Activity liveboard. This new, combined liveboard is called Assignment Activity and Volume.

The old Assignment Volume liveboard will be removed in the next Insights release.

We also improved the functionality and design of the KPI charts at the top of several liveboards:

• Assignment Activity and Volume
• Average Value
• Benchmark Hail Analysis
• Closure Summary
• Claim Xperience Line Item Usage
• ClaimXperience Line Item Policyholder Collaboration
• Line Item

These KPI charts now, by default, show the data for the current month. Each KPI chart also has its own trend line.