Xactware ID Help

Updated by Arianne G.

You need an Xactware ID to access your XactAnalysis® products and accounts. This document describes how to create and manage your Xactware ID, reset your password, link your XactAnalysis accounts to your Xactware ID, and notify new users to set up their Xactware IDs.

Related: FAQ > Login and password questions, FAQ > User Administration questions, Manage Accounts, Getting Started

Create your Xactware ID

If you have already created an Xactware ID to access Xactimate® or XactContents®, you do not need to create a new Xactware ID.
  1. On the XactAnalysis login page, click CREATE ACCOUNT. The Verisk Identify Server page loads.
  2. Fill in the form.
  • Primary Email Address: This is the email that will be associated with the Xactware ID.
  • First Name: This is the user’s first name.
  • Last Name: This is the user’s surname.
  • Phone Number: This is the user’s phone number.
  • Alternate Email Address (Optional): This can be an alternate email to help in recovering an account.
  1. Click CREATE ACCOUNT. An email will be sent from noreply@ssomail.verisk.com to the primary email address with the subject Activation Request.
  1. In the verification email, click Activate.
  1. Enter a password.
  2. Confirm the password.
  3. Click Create My Account.

Modify an Xactware ID

The following steps will help you update any information. Only update what is needed.

  1. While logged into Verisk Identity Server, enter the new First Name.
If the email that shows here is not the email you are intending to edit, select LOGOUT and then log back into identity.verisk.com once more with the correct Xactware ID.
  1. Enter the new Last Name.
  1. Enter the new email address into the Email field.
Entering a new email in this field will cause the Confirm Email field to appear. If you do not change the email address, it will not appear.
  1. Re-enter the email address into the Confirm Email field.
  2. Click SAVE. An Update Successful message will appear.
  1. Click OK.
  1. Click LOGOUT.

If you update the email address, a verification email will be sent to validate the new email address.

If using ContentsTrack, the user will need to be removed and the new Xactware ID will need to be added.

Reset or change password

Reset password

If you can’t remember your password, follow these steps to reset it.

  1. Navigate to the Verisk Identity Server.
  2. Click Forgot your password?
  1. Enter the Xactware ID in the Account email address field.
  2. Click RESET PASSWORD. An email will be sent from noreply@ssomail.verisk.com to the primary email address with the subject Password Reset.
  1. Click Reset Password in the email.
  1. Enter a New password.
  2. Confirm the new password.
  3. Click Reset Password.

Change password

The following steps work for non-federated accounts only.
  1. Navigate to the Verisk Identity Server.
You can quickly access this page by clicking the Edit icon next to your Xactware ID on the User Information page.
  1. While logged in under the desired user, click CHANGE PASSWORD.
  1. Enter the Old Password.
  2. Enter a new Password.
  3. Confirm the new password.
  4. Click SAVE.
As of the December 2023 release, new users are linked to their Xactware IDs automatically. If your new users are not auto-linking, please contact Support.

When you log in to XactAnalysis with your Xactware ID for the first time, you will be required to link your XactAnalysis account(s) with your new Xactware ID.

  1. On the login page, enter your new Xactware ID and password and click Log In. You are taken to the XactAnalysis landing page.
  2. On the landing page, your account(s) appear in the Accounts area. To link an account to your Xactware ID, select the account.
If no accounts appear, follow the steps under Missing accounts.
  1. In the fields that appear below, enter your XactAnalysis User ID and Password for the account, and click Link. The account is no longer labeled “unlinked” in the Accounts area.
  2. Select the account and click Log In to go to the XactAnalysis Welcome page.
  1. To link more accounts, click your name in the upper-right corner of XactAnalysis and select Manage Accounts. This returns you to the landing page where you can link or unlink more accounts.

You can also select one of your other linked accounts from this menu to switch to that account. For more information, see Manage Accounts.

Missing accounts

If no accounts appear in the Accounts section of the XactAnalysis landing page, or if one of your accounts is missing from the Accounts area, complete these steps:

  1. On the landing page, click Link Account.
  2. In the fields that appear, enter the XactAnalysis User ID and Password for the account.
  3. Click Link. The account appears in the Accounts area.
  4. To log in to the account, select the account, and click Log In.
As of the December 2023 release, new users are linked to their Xactware IDs automatically. If your new users are not auto-linking, please contact Support.

Administrators can notify new users that they need to create an Xactware ID and link it to their XactAnalysis account.

  • In User Administration on the Add a New User page, enter the account information, including an Xactware ID, and click Save.
  • If you enter an Xactware ID that matches the new user’s existing Xactware ID, when you click Save the user receives an email instructing them to link their Xactware ID to the new account. The email includes a link to the XactAnalysis login page.
  • If you enter an Xactware ID, but the new user does not already have an Xactware ID, when you click Save the user receives an email that instructs them to set up an Xactware ID. The email includes a link to the Create an Xactware ID page.

 

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