Assignment Detail

The Assignment Detail page displays a Detail Summary that includes the insured name, claim number, data set, assignee, status, and estimate total. You can use the Select an Action menu to complete a number of tasks or click the tabs to review assignment information, update statuses, and add notes and files.

The screenshots in this document are generic, and your company’s interface may vary.

Access the Assignment Detail page

The Assignment Detail page for a specific assignment can be accessed in many ways:

• Select an assignment from Advanced Search Results, the Assignment Queue®, the Estimate Review Queue, the Payment Queue, or many of the Management/Activity reports.
• Type a claim number into the Quick Search field on the Welcome page. Click Search.
• Select a claim number from the Recently Viewed Assignments table on the Welcome page.

Complete actions from the Assignment Detail page

You can complete a number of actions by using the Select an Action menu in the Detail Summary section.

Assignment Detail tabs

On the Assignment Detail page, you will see a Detail Summary that includes information about the insured name, claim number, data set, assignee, status, and estimate total.

The Detail Summary also displays an estimate’s Inspection Score if the estimate was completed in Xactimate. The Process and Estimate scores are displayed next to the total score. 

You will also see a number of tabs from which you can review assignment information, update statuses and add notes and files. The following sections discuss each tab.

DETAILS

The Details tab is displayed by default and shows the assignee information, XactAnalysis® statuses, workflow statuses, and approval statuses (see Statuses for a complete list of statuses in XactAnalysis).

The Assignee Information section displays information about the adjuster or contractor assigned to the assignment and their contact information. The XactAnalysis Status section displays system-based statuses that are automatically tracked by XactAnalysis. The Workflow Status and Approval Status sections display statuses that can be updated manually.

Adjuster/contractor tasks

The following tasks are usually accomplished by the adjuster or contractor in Xactimate®:

Customer Contacted

This status informs the carrier when the customer was contacted. You update this status in the Details tab, or XactAnalysis updates it with information received from Xactimate.

Site Inspected

This status informs the carrier when the property was inspected. You update this status in the Details tab, or XactAnalysis updates it with information received from Xactimate.

Initial Inspection Status

This status informs the carrier when the initial inspection took place. You can schedule an initial inspection and update this status in the Details tab.

Job Started

This optional status informs the carrier when the job has been started.

Job Completed

This optional status informs both parties then the job has been completed.

Job Not Sold

This optional status informs both parties when the client or insured has refused the job.

File examiner tasks

The following tasks are usually accomplished by file examiners:

Reviewer Assigned

This status indicates that a completed estimate has entered the estimate review queue to be reviewed, and the review administrator has assigned it to a specific reviewer.

Review Accepted

This status indicates that the person assigned to complete the review has accepted the review.

Reviewed with Exceptions

This status indicates that the reviewer completed reviewing the estimate but found problems. In this situation, the estimate often requires additional work. When the additional work is complete, the estimate is uploaded again, and a subsequent review is performed.

Review Completed

This status indicates that the estimate review is complete and has no problems.

QA Approved

This is an optional quality-control status that carriers or service provider companies often use to indicate that a specific type of review has been satisfactorily completed.

Client Approved

This is also an optional quality-control status that carriers or service provider companies often use to indicate that a specific type of review has been satisfactorily completed.

File Status

This optional status allows the carrier to mark the assignment Closed. When an assignment is marked Closed, the assignee can no longer update the estimate, unless the carrier updates the status to File Reopened.  

Other tasks

The following tasks can be accomplished by anyone with appropriate rights:

Collaboration Status

This status allows any user with the Collaboration Admin user right to assign an estimate for collaboration, and shows the date and time of any collaboration that has occurred. For more information, see Estimate Collaboration.

Attention Status

This status allows any user to mark an assignment as Attention Needed, indicating that the assignment is time-sensitive or requires special considerations.

Update a status

1. Click the Edit icon in the row of the status you want to update. The Update Status dialog box appears.

1. Complete the Update Status dialog box as follows:

Date Updated

This field defaults to the current date. You can change the date as needed.

Comment/Note

Type a note in this field. The note will be added to the Notes tab. If you select the Exclude notes from carrier view check box, the carrier will not see the note but will still see the status update.

Email To

Enter a recipient email address, or select email addresses from your address book. Select the check boxes to send an email to additional recipients and to include the Note text in the email.

Send to XactNet® Address

Enter a recipient XactNet address, or select XactNet addresses from your address book. Separate multiple addresses with a semicolon.

1. Click Update Status. The status is updated on the Details tab.

Assign a collaborator

XactAnalysis allows a claim rep / adjuster who is not the assignee to perform work on a returned estimate without changing the “ownership” of the estimate. See Estimate Collaboration for more information about how to use this feature.

CLIENT/POLICY

The Client/Policy tab displays the property owner and risk information, claim information, client information, and policy information that was entered when the assignment was created.

MAP

The Map tab displays a Google Map of the assignment's location.

• Click the plus and minus buttons in the bottom right corner of the map to zoom in and out.
• Click the Fullscreen icon in the top right corner of the map to expand the map so it fills your entire screen.
• Click the Satellite button in the top left corner of the map to view the map in satellite imagery mode.
• Click the person icon in the bottom right corner of the map and drag it to a location on the map to see actual photo imagery of the location.
• Click the reset icon in the bottom right corner of the map to reset the map with the assignment location in the center.

The coordinates provided in the map are also included in assignment email notifications along with a link to the location in Google Maps.

ACTION ITEMS

In the Action Items tab, you can view and create action items (or tasks) related to the completion of the assignment. For example, you can create a Customer Contacted action item with a due date of seven days, and assign it to the adjuster or contractor assigned to the assignment. The adjuster or contractor receives an email about the action item. When the adjuster or contractor contacts the customer and marks the action item complete, you receive an email notification. If the adjuster or contractor does not complete the action item within seven days, you both receive an email notification.

XactAnalysis automatically updates the status of some action items when certain actions are completed. For example, when an assignment enters the Assignment Queue or estimate is uploaded. You can create action items for these tasks to communicate deadlines and receive notification if something is past due. Some action items, including all custom action items, must be marked Complete by a user. Past due action items appear red.

Add an action item

1. Click Add Action Item. The Add Action Item dialog box appears.

1. Complete the Add Action Item dialog box as follows:

Notifications Section

To Be Performed By

Select the radio button to indicate to whom this task is assigned. You can select either the assignee (for example, the contractor) or the creator of the action item (yourself).

Notify When Created

Select the Notify When…Created check box to notify the assignee or other email recipients when this action item is created.

Notify When Past Due

Select the Notify When…Past Due check box to notify the assignee, yourself, or other email recipients when the action item is not completed by its due date.

Action Item Information

Custom

Select this radio button to create a custom action item. Name the action item in the provided field.

Standard

Select this radio button to create a standard action item. Choose an action item from the drop-down menu. See the standard action item list at the end of this section for more information.

Due In

Select the radio button to indicate the number of days in which this action item is due. You can select 1, 7, 14, 28 Days, or Other.

Due Date

This will display the due date or, if you selected Other, allow you to fill in the due date.

Time

Enter the time at which this action item will be due

Comment/Note

Enter any additional note regarding this action item

1. Click Save.

Delete an action item

1. Click Delete next to the action item.
2. A confirmation dialog box appears showing the action item details. Click Delete. The action item is removed from the Action Items tab.

Mark an action item complete

1. Click Mark Complete next to the action item you want to mark as complete. The Update Status dialog box appears.

1. Complete the Update Status dialog box as follows:

Date Updated

This field defaults to the current date. You can change the date as needed.

Comment/Note

Enter a note in this field. The note will be added to the Notes tab. If you select the Exclude notes from carrier view check box, the carrier will not see the note but will still see the status update.

Email To

Enter a recipient email address, or select email addresses from your address book. Select the check boxes to send an email to additional recipients and to include the Note text in the email.

Send to XactNet® Address

Enter a recipient XactNet address, or select XactNet addresses from your address book. Separate multiple addresses with a semicolon.

1. Click Update Status. The action item no longer appears in the action item list, and a note is added to the Notes and Activity Log tabs.

Standard Action Item list

The following list of standard Action Items allows you to set a task:

Assignment Received

The date the assignment was first received into the Assignment Queue or assigned to an adjuster or contractor. If the assignment was sent to the Assignment Queue first, the Received date is updated when it is assigned to an adjuster or contractor. After being assigned the first time, the Received date is no longer updated (the Reassignment, Referral, or Collaboration statuses are used instead).

Entered Assignment Queue

To request a notification when the assignment has entered the Assignment Queue.

Send Notification

To send a notification to selected individuals.

Download Assignment

For an adjuster or contractor to download the assignment.

Contact Customer

To make contact with the insured.

Inspect Job Site

To inspect the job site.

Upload Non $0 Estimate

To upload a non $0 estimate for the assignment.

Upload Estimate

To upload an estimate for the assignment.

Upload Correction

To upload a correction for the assignment.

Upload Report

To upload a report for the assignment.

Submit to Carrier Review Queue

To request the assignment be reviewed by the carrier.

Submit to Service Provider Review Queue

To request the assignment be reviewed by an independent adjusting company.

Assign Carrier Reviewer

To request that a carrier reviewer be assigned by a specific date.

Assign Service Provider Reviewer

To request that an adjuster or contractor reviewer be assigned to the assignment by a specific date.

Carrier Review with Exceptions

When the carrier has marked the assignment “Reviewed w/ Exceptions.”

Carrier Review

To request that the carrier review the assignment.

Service Provider Review with Exceptions

When the Service Provider has marked the assignment “Reviewed w/ Exceptions.”

Service Provider Review

To request that the associated contractor or independent adjusting company review the assignment.

Review with Exceptions

When the assignment has been marked “Reviewed w/ Exceptions.”

Review

To request a review of the assignment.

Assigned Out of Assignment Queue

When the assignment should be assigned out of the Assignment Queue.

QA Rejected

When the assignment has been marked QA Rejected.

QA Approved

When the assignment has been marked QA Approved.

Collaboration Checked Out

When the assignment has been checked out for collaboration.

Collaboration Checked In

When collaboration has been completed, and the assignment is checked back in.

Client Approved

When the assignment has been marked Client Approved.

Client Rejected

When the assignment has been marked Client Rejected.

Start Work

To start work on the assignment.

Complete Job

To complete the job and mark it “Job Completed” in Xactimate.

File Closed

When the assignment has been marked “File Closed.”

Entered Reinspection Queue

When the assignment has been sent to the Reinspection Queue.

Assign Reinspector

To request that the assignment be assigned to a reinspector.

Complete Reinspection

To request a time when the reinspection of the assignment should be complete.

NOTES

In this tab, you can manually enter notes related to the assignment. XactAnalysis also automatically adds system notes as certain assignment events occur, for example status updates or action item events.

• Change whether or not XactAnalysis SP users can view a note by clicking the link in the Excluded from XASP column.
• You can add a reply to non-automated notes by clicking the Reply link next to the note. Reply notes appear under the original note as well as anywhere else notes are displayed.

Add a note

1. Click Add a Note. The Add a Note dialog box appears.
2. Complete the Add a Note dialog box as follows:

Note

Enter a note. You can add formatting (for example bold, italics, and underline) and use spell check.

Email To

Enter any email addresses you would like to notify regarding this note. Each address must be separated by a comma. You can also click the smart list icon to select email addresses from your address book.

Check boxes are available that allow you to quickly send the email to individuals involved with the assignment. There are also check boxes that allow you to include the note in the body of the email notifications, exclude the note from XactAnalysis SP, and include a custom signature with your notes.

Send to XactNet Address

Enter any XactNet address to which you would like the note sent, or select XactNet addresses from your address book. Separate multiple addresses with a semicolon.

1. Click Add Note.

DOCUMENTS

When an estimate is completed and returned to XactAnalysis, it has a number of documents attached, such as the Report Rough Draft, Variation Report, and Estimate Audit Report, as well as any custom documents that were uploaded by the adjuster or contractor. For more information about specific attached reports, see Estimate reports.

• Click a document name to view it in a separate window.
• Change whether or not XactAnalysis SP users can view a document by clicking the link in the Excluded from XASP column.
• Send a document to Xactimate by clicking No in the Send to Xactimate column.

• Compressed: .zip
• Documents: .doc, .docx, .docm, .html, .htm, .mht, .msg, .pdf, .txt, .xls, and .xlsx
• Image: .jpg, .jpeg, and .png
• Sound: .wav, .mp3, and .wma

Add a document

1. Click Add Documents. The Upload Documents dialog box appears.You can also drag and drop files onto the Drop Files to Attach section to add documents
2. Click Select Files. Select files to upload.
3. To upload the document to Xactimate as well, select the Send to Xactimate checkbox.

1. Type a file description in the Description field.
2. Click Complete Upload. The documents appear in the Documents tab.

• Compressed: .zip
• Documents: .doc, .docx, .docm, .html, .htm, .mht, .msg, .pdf, .txt, .xls, and .xlsx
• Image: .jpg, .jpeg, and .png
• Sound: .wav, .mp3, and .wma

Approve or reject items

Companies use the Approve and Reject status in different ways. Some companies use these statuses to trigger an export of data to another system. Some independent adjusters and contractors may prevent a carrier from accessing documents until they are marked approved.

• To approve an item in the documents list, select the check box at the end of the item row. Click Approve Item(s).
• To reject an item in the documents list, select the check box at the end of the item row. Click Reject Item(s).

View Labor Efficiencies by Trade report

When an estimate is created in a version of Xactimate that allows a separate labor efficiency setting by trade, a View Labor Efficiencies by Trade link appears above the document list. The labor efficiencies link displays each labor-efficiency setting that was used for each trade.

PHOTOS

The Photos tab displays thumbnails of any images associated with an assignment.

• Click a photo name to view it in a separate window.
• Change whether or not XactAnalysis SP users can view a photo by clicking the link in the Excluded from XASP column.
• Send individual photos to Xactimate by clicking the link in the Send to Xactimate column.
• Send multiple photos to Xactimate by selecting their check boxes and clicking Send to Xactimate.

Add a photo

Be careful when you add photos to an assignment. Once uploaded, the images and their associated data are permanent and cannot be deleted or edited. However, photos can still be excluded from XASP and sent to Xactimate after they have been uploaded.

1. Click Add Photos. The Upload Images dialog box appears.
2. Click Select Files. Select files to upload.
3. Type a file description in the Description field.
4. Type a tag in the Tags field, if needed.
5. Click Complete Upload. The photos appear in the Photos tab.

Approve or reject items

Companies use the Approve and Reject status in different ways. Some companies use these statuses to trigger an export of data to another system. Some independent adjusters and contractors may prevent a carrier from accessing documents until they are marked approved.

• To approve an item in the photos list, select the check box at the end of the item row. Click Approve Item(s).
• To reject an item in the photos list, select the check box at the end of the item row. Click Reject Item(s).

Filter by tags

Photos can be tagged for sorting when they are uploaded to Xactimate or XactAnalysis.

1. Click the drop-down menu to the left of the Filter by Tags button.
2. Select whether you want to search for photos that have all of your selected tags or any of your selected tags using the appropriate radio button.
3. Select the check boxes for the tags that apply to your search.
4. Click Filter by Tags. Photos with the selected tags appear in the Photos tab.

VIDEOS

If the Video Collaboration feature is enabled, you can initiate video chat sessions with users of the ClaimXperience mobile app. To initiate a video chat session, click Start Video Collaboration. Any recordings made during a video chat session are stored here. Click a video to watch it in a separate window.

Approve or reject items

Companies use the Approve and Reject status in different ways. Some companies use these statuses to trigger an export of data to another system. Some independent adjusters and contractors may prevent a carrier from accessing documents until they are marked approved.

• To approve an item in the videos list, select the check box at the end of the item row. Click Approve Item(s).
• To reject an item in the videos list, select the check box at the end of the item row. Click Reject Item(s).

THIRD PARTY

This tab shows which third-party vendors are available to you and allows you to easily submit order requests to them.

There’s also a table that displays any orders made to your third-party vendors.

SKETCHES

When Xactimate Sketches are uploaded with an estimate, they are rendered as a PDF with one image per level.

• Click a sketch name to view it in a separate window.

Approve or reject items

Companies use the Approve and Reject status in different ways. Some companies use these statuses to trigger an export of data to another system. Some independent adjusters and contractors may prevent a carrier from accessing documents until they are marked approved.

• To approve an item in the sketches list, select the check box at the end of the item row. Click Approve Item(s).
• To reject an item in the sketches list, select the check box at the end of the item row. Click Reject Item(s).

ACTIVITY LOG

The Activity Log tab displays the date and time of assignment events, including when photos, documents, notes, videos, sketches, and action items are added. These events are sorted into collapsible lists by date.

• Click the drop-down menu on the User Name column to filter a list.
• Click a document, photo, video, or sketch name to view it in a separate window.

Approve or reject items

Companies use the Approve and Reject status in different ways. Some companies use these statuses to trigger an export of data to another system. Some independent adjusters and contractors may prevent a carrier from accessing documents until they are marked approved.

• To approve an item in the Action Log list, select the check box at the end of the item row. Click Approve Item(s).
• To reject an item in the Action Log list, select the check box at the end of the item row. Click Reject Item(s).

HISTORY

If an assignment has been reassigned, a History tab appears on the Assignment Details page. This tab shows the Details tab information for each previously assigned adjuster or contractor. The current assignee information is shown on the Details tab.

PREVIOUS LOSS

The Previous Loss tab displays all loss information from previous claims associated with the policy number. XactAnalysis does this by comparing the policy number of the claim with the policy number of all previous claims. If there is a match, XactAnalysis sends the previous loss information with the assignment. The following information is displayed in both Xactimate and XactAnalysis:

• Policy #
• Claim #
• Date of Loss
• Type of Loss
• Estimate Amount (Gross Estimate Total)
• Deductibles

Click the Claim # to view the Assignment Detail for the previous loss.

WATER MITIGATION

This tab displays water mitigation information collected for the assignment from XactScope. To enable this feature, contact your account manager.

CLAIMSEARCH®

Customers of ClaimSearch® can receive ClaimSearch information in XactAnalysis and Xactimate. When a new assignment is created, XactAnalysis sends a search request to ClaimSearch, and any claims with the same loss address are displayed in XactAnalysis and Xactimate.

In XactAnalysis, the results are displayed as a report on the Claim Search tab.

• Click the report link to view the PDF report in your browser. Contact your product specialist or account manager to have this feature configured for your company.

EXTERNAL DATA

When reports are ordered from outside XactAnalysis, the information from those reports appears in this tab.

• To view a report from outside XactAnalysis, click the External Data tab and select one of the options.

TASK LIST

Task assignments are read-only in XactAnalysis. You can view task assignment details, forms, photos, notes, and documents from the Task List tab.

Task assignment workflow

Task assignments are preliminary assignments in XactAnalysis SP that do not need to be sent to Xactimate to be completed. A task adjuster enters basic information including notes, documents, and photos into the Task List tab in XactAnalysis SP. You can view the Task List tab in XactAnalysis when the task adjuster submits updates.

When the task assignment is complete, the carrier then reassigns the assignment to a regular adjuster or contractor who writes the estimate in Xactimate.

To set up the task adjuster workflow for your company, contact your product specialist or account manager.