Glossary
Updated
by
Arianne G.
A – B
ACT | The action of a line item. |
Adjuster | A representative of the insurer who seeks to determine the extent of the insurer's liability for loss when a claim is submitted. |
Advanced Search | Advanced Search was a form in XactAnalysis used to locate specific assignments. Advanced Search was replaced with the Search feature, located under the Assignments menu. |
Assignee | The recipient of the assignment (i.e. the service provider). This is usually an independent adjuster, carrier staff adjuster, or a direct repair contractor who receives the assignment in Xactimate. This individual belongs to or is employed by an adjusting company or contractor. |
Assignment Queue | The Assignment Queue is a filter in Search that shows unassigned assignments. From the queue, you can assign one or more assignments to individual XactNet addresses in your organization. |
Assignor | The creator of an assignment (usually a carrier). |
Avg | Average |
Batt | A piece of felted material used for lining or insulation. |
BX | Box - Unit of item measurement. For example: a box of nails. |
C – D
CAT code | A code for a catastrophe that is entered by the user. |
Category code | The code used to divide price list items into usable categories; most category codes are 3 letter abbreviations (i.e. PNT for Painting, RFG for Roofing, and DRY for Drywall). |
Cf | Cubic feet - Unit of three-dimensional measurement. |
Claim | A demand made by the insured, or the insured's beneficiary, for payment of the benefits as provided by the policy. |
Claim rep | A claim representative is the person who manages the claim for the carrier. Your company may have a different term for claim rep. |
Column Admin | A module that allows you to customize the column display in the Estimate Review Queue. |
Contractor | A general contractor is a group or individual that contracts with another organization or individual owner for the construction, renovation, or demolition of a structure. |
Custom Groups | The Custom Groups module allows you to create groups of contractors or adjusters for reporting purposes and for payment queue rules (if your company uses the payment queue). These groups can only be comprised of contractors/adjusters that use Xactimate. |
Data set | Companies use data sets to separate their assignments into groups (departments or specializations). In many areas of XactAnalysis, companies can filter, search, and report on assignments by data set. Also, data sets can be shared between a carrier and Independent Adjusting or Contractor companies to allow for a shared workflow through XactAnalysis. |
Desk adjuster | Desk adjusters are individuals who are assigned to assignments and track their progress from beginning to end. They make sure estimates are returned to XactAnalysis by adjusters/contractors, reported information is correct, a reviewer is assigned, and the payment is submitted upon approval. You can assign desk adjusters to assignments in XactAnalysis. |
Disqualified | When an adjuster/contractor's XactNet address is marked as 'disqualified' in XactAnalysis, they cannot receive assignments. |
Drying started/completed | These workflow statuses in Assignment Details show the drying status of a water-damaged home. The specific dates and times that drying started and was completed can be recorded here. |
E – I
EDI (electronic data interchange) | EDI is a standard term used for the transfer of assignment data (via FTP, MQ, or Web Services). Carriers use EDI to send and receive assignment data without using XactAnalysis. |
Escalation | An alert or notification, which occurs when a particular amount of time (specified by you) is exceeded between two events (for example, the service provider receiving an assignment, and the service provider returning the assignment). These notifications can be set up in Program Rules - Assignment Escalation, or Personal Rules - Elapsed Time Rules. |
Estimate | A completed document (returned from Xactimate to XactAnalysis) that appraises the value of a property insurance claim. An estimate is a detailed analysis of the claim, and a breakdown of the cost to settle the claim created by the assignee with the Xactimate product. An assignment becomes an estimate when it is uploaded from Xactimate back to XactAnalysis. |
Estimate collaboration | Estimate Collaboration allows a claim rep/adjuster who is not the assignee to perform work on a returned estimate without changing the ownership (assignee). When an estimate has been checked out for collaboration, only the collaborator may do work on the estimate. |
Estimate Review Queue | A filter in Search that shows all designated assignments that are returned from your adjusters for a desk review. The administrator assigns specific estimates to individual reviewers for approval. If the queue is turned on, the Assignment Detail shows the current status (i.e. Estimate Not Reviewed, Estimate Review Complete) of the assignment. |
Incl | Including |
Independent adjuster | An independent adjuster handles claims for different insurance companies. |
Industry Trend Reports | Reports that represent pricing trends for the entire industry. The reports show you at a glance how prices have changed for key industry indicators such as lumber, drywall, and floor coverings over the past 5 years. You can track labor prices for individual trades, see how any pricing area compares to the rest of the country, or even compare what a small bathroom loss costs today versus last quarter or last year. |
Int | Interior |
L – Q
License Admin | The License Admin module allows you to view and modify Xactimate licenses. You must have the License Admin application right to access this feature. |
Management/Activity Reports | Reports run by XactAnalysis based on your company's data, which allow you to monitor the work performed by your adjusters/contractors and employees, the flow of estimates in specific regions and data sets, and the trends in materials usage and cost. This information can help you spot bottlenecks in your organization's workflow, anomalies in estimate data, and company trends alongside industry trends, allowing you to better manage the work performed within your organization. |
Not qualified | When an adjuster/contractor's XactNet address has not been qualified in XactAnalysis, they cannot receive assignments. |
Office levels | A regional or company hierarchy level. |
Organization levels | Groups of different teams at all levels of an organization's hierarchy. These groups can be assigned specific rights based on their roles and responsibilities. |
Payment Queue | A module that gathers all of the estimates submitted for payment and lists them for desk review. You can send individual estimates to the queue manually, or you can set up rules that add estimates according to specified criteria. Once in the queue, administrators assign the estimates out to processors who update their statuses and manage payments. |
Personal Rules | The Personal Rules module allows you to set up notifications to inform you when events occur within a specified data set and category. You can instruct XactAnalysis to notify you when assignments' statuses change, estimate value thresholds are surpassed, certain items are included in estimates, and a variety of other events. This module helps you monitor service provider activity as well as regional and organizational estimate anomalies and trends. |
Program Rules | The Program Rules module allows you to set up notifications to inform you of issues with service providers and internal programs. |
Proxy | A company that contracts with a carrier to manage a claim. These companies are also referred to as "senders" and "umbrella companies." |
Qualifications | Qualifications (in the Administration menu) is a module where you qualify adjusters/contractors so they can receive assignments via XactAnalysis. You can also edit adjuster/contractor settings and disqualify them. |
Qualified | Once an adjuster/contractor's XactNet address has been qualified in XactAnalysis, they can receive assignments. |
R – V
Read-only user | A read-only user is only able to view assignments, not perform actions on any assignments, regardless of what application rights they have been granted. |
Reassign | You can reassign an assignment, or multiple assignments, to a new contractor/adjuster, program location, or data set. A new assignment is created, but it keeps the original line items. |
SEL | Selector |
Send Work Assignment | A form in XactAnalysis used to create assignments and send them to adjusters/contractors electronically with their XactNet Address. |
Show Legacy Addresses | Ticking this check box in License Admin allows you to view older XactNet Addresses (i.e. from Xactimate 25.5 and older). |
Statuses | Statuses mark an assignment's progress and provide benchmarks you can use in assignment searches, personal and program rule notifications, and management and activity reporting. In XactAnalysis, statuses are either assigned by default at certain milestones or they are assigned by whoever is currently working on the assignment. |
Third-party vendor | A separate company whose products or services can be integrated with XactAnalysis. |
User Administration | A module where administrators can add, edit, and delete users. |
User Information | This page displays information for the logged-in user such as user name, user ID, Xactware ID, contact information, and more. You can update your Xactware ID, contact information, and profile picture here. |
Valuation report | A valuation report uses a combination of mathematical modeling and database information to calculate a property’s value. A valuation report can be used to determine a property’s market value or a property’s replacement cost. In XactAnalysis, a valuation report typically describes a property’s replacement cost. |
X
XactAnalysis | The first and largest full-cycle claims analytical and reporting tool available in the property insurance industry. As claims flow through its network, XactAnalysis constantly monitors the data to help claims professionals catch errors, report on progress, and benchmark performance. |
XactAnalysis for Service Providers (SP) | XactAnalysis SP is a secure, online management tool for assignment receivers such as insurance repair contractors, cleaning specialists, and independent adjusters. XactAnalysis SP, Service Providers can view the same details that assignment senders see, including photos, and sketched floor plans. Any Xactimate customer who has registered an XactNet address can use XactAnalysis SP to better manage their direct repair business. |
XactAnalysis Quality Review (QR) | XactAnalysis QR is an optional online module that can be added to XactAnalysis and is designed specifically for reinspection workflows and works in real-time. With this program you can automatically assign reinspections, document findings, track progress, follow up on recommended actions, and report on discovered trends. |
Xactimate | The leading claims estimating software program used for estimating the cost of repairs for residential and commercial structures. Xactimate is used by property adjusters, contractors, and insurers. |
Xactimate Online (Express) | See Xactimate. |
XactNet address | A person or company's unique identity, similar to an email address, which is used to send, receive, and update assignments and estimates via XactAnalysis. |