Claim View

The Claim View feature allows you to manage multiple assignments linked to the same claim file and gives you an overview of the activities that occur on each of the assignments.

This feature is only accessible if your company has Claim View enabled. To enable Claim View, contact your product specialist or account manager.

Access Claim View

When you view an assignment in Assignment Detail, a Claim View bar appears along the left side of the screen. You can click the bar to expand or collapse Claim View.

Claim View will remain in its last-viewed state (expanded or collapsed) every time you view an assignment in Assignment Detail.

Attach or create a claim file

If the current assignment isn't connected to a claim file, links appear in Claim View that allow you to either attach the assignment to an existing claim file or create a new claim file for the assignment.

To attach an assignment to a new or existing claim file, you must have the Create Claim Files application right. See User Administration for information about adding rights.

Attach an existing claim file to an assignment

  1. Click Attach assignment to existing claim file. The Add to Claim File dialog box appears.
  2. Enter your search parameters in either the Claim Number, Policy Number, or Policyholder Name fields.
  3. Click Search.
  4. Select a claim from the Results list and click ADD TO CLAIM.
To attach a claim file to an assignment, you must have the Create Claim Files application right. See User Administration for information about adding rights.

Create new claim file for assignment

When you select Create new claim file for this assignment, a new claim file is created in Claim View with a unique claim number.

To create new claim files, you must have the Create Claim Files application right. See User Administration for information about adding rights.

Claim file information

The top section of Claim View contains general information for the claim file. This information comes from the first attached assignment. The Type of Loss , Date of Loss, and contact information fields are populated by the attached assignment with the earliest date of loss . You can expand or collapse this section by clicking  to the right of the information.

Claim #

The unique combination of letters and numbers used to identify the claim file.

Policy #

The policyholder's policy number.

Home, Business, or Mobile

Any home, business, or mobile phone numbers provided for the policyholder.

Email

The policyholder's email address.

Type of Loss

The type of loss for the attached assignment with the earliest date of loss.

Date of Loss

The earliest date of loss from the attached assignments.

Total

The sum of the estimate totals for all attached assignments.

This may not be the amount your company pays the policyholder.

Edit claim file information

If you have the Edit Claim File Data application right, you can edit Policyholder Name, Claim #, and Policy # by clicking the edit icon  that appears when you hover over these fields. The rest of the fields are populated by the attached assignment with the earliest date of loss.

Overview section

The Overview section provides an interactive table that contains general information from each of the attached assignments. You can click on the Overview header in Claim View to expand or collapse the section.

Select which rows are displayed

You can click  in the top-right corner of the table to select which assignment attributes or statuses appear as rows in the table.

View assignments in Assignment Detail

You can click an assignment's column header in the table to view that assignment in Assignment Detail.

Select assignments to include in total

You can select or de-select the check boxes in the Include in claim file total row to determine which assignments are included when calculating the claim file total.

Refresh data

To refresh the overview for possible changes, click  in the top-right corner and select Refresh data.

Export as spreadsheet

To export the overview as a CSV file, click  in the top-right corner and select Export spreadsheet. This file can be viewed in Excel, Google Sheets, or any other application that supports CSV files.

Notes section

The Notes section provides a list of notes regarding assignments that are added, moved, or removed from the claim file. You can click on the Notes header in Claim View to expand or collapse the section.

Activity History Section

When you click the Activity History section in Claim View, it expands and provides a list of activities that occur on each of the attached assignments. You can click any of the activities to view them in Assignment Detail. The list is interactive and allows you to filter, search, order, and select the activities that appear in the list. Your list settings remain on your computer and appear every time you open the Activity History section.

Search for activities

To search the Activity History list for names or keywords, click  in the top-right corner and type them in the search field that appears.

Filter activities

To filter the Activity History list by specific XactAnalysis Users, Assignments, Assignment Activities, and Claim Activities, click  in the top-right corner and select the appropriate filter options.

Refresh activities

To check for recently added activities in the Activity History list, click  in the top-right corner and select Refresh.

Sort activities

To determine the order of the Activity History list, click  in the top-right corner and select Sort by most recent first or Sort by oldest first.

To open a printer-friendly version of the Activity History list, click  in the top-right corner and select Print.

Assignments section

The Assignments section displays a list of assignments linked to the claim file. The name, data set, statuses, and estimate amount for each assignment appears  in assignment cards under the section header. You can click on any of them to view them in Assignment Detail.

Expand assignment cards

Each assignment card displays the assignment's assignee, data set, and current XactAnalysis status. You can click  to expand the card and view additional details, such as the assignment's current Workflow and Approval statuses and its returned estimate amount.

Add a new assignment to the claim file

  1. Click  in the Assignments header. This takes you to Send Work Assignment.
  2. Enter the assignment information in the provided fields.
  3. Click Submit at the bottom of the page.

Attach an existing assignment to a claim file

  1. Click  in the Assignments header. This opens the Add Assignment to Claim View dialog box.
  2. Enter your search parameters in either the Claim Number, Policy Number, Date of Loss, or Policyholder Name field. 
The text fields in this dialog box allow you to add asterisks to your parameters to perform wildcard searches. It also allows you to add quotation marks around your parameters to perform exact-match searches.
  1. Click Search.
  2. Select an assignment from the Results list and click ADD TO CLAIM.
Task assignments that are linked to a parent assignment will not appear in the Results list.
To add assignments to a claim file, you must have the Add/Remove Claim Assignments application right. See User Administration for information about adding rights.

Select the information displayed on assignment cards

  1. Click the Assignment Display Options icon on the Assignments header.
  1. Select the check boxes for the information you want displayed on the assignment cards.
  2. Click outside of the Assignment Display Options box when you are done.

Move an assignment to another claim file

  1. Click  on the assignment you want to move.
  2. Select Move to... in the menu that appears. This opens the Add to Claim File dialog box.
  3. Enter your search parameters in either the Claim Number, Policy Number, or Policyholder Name fields.
  4. Click Search.
  5. Select a claim from the Results list and click ADD TO CLAIM.
To move an assignment to another claim file, you must have the Add/Remove Claim Assignments application right. See User Administration for information about adding rights.

Remove an assignment from a claim file

  1. Click  on the assignment you want to remove.
  2. Select Remove from claim in the menu that appears.
  3. Click Remove in the dialog box that appears.
To remove assignments from a claim file, you must have the Add/Remove Claim Assignments application right. See User Administration for information about adding rights.

 

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