Adjuster/Contractor Rotation

The XactAnalysis rotation feature evenly distributes your assignments to each of your adjusters/contractors. Contact your product specialist or account manager to activate this feature.

The screen shots in this document are generic, and your company’s interface may vary.

Related: Send Work Assignment, Select an Action in Advanced Search, Assignment Queue, Adjusters/Contractors

General rotation

When assigning or reassigning assignments with XactAnalysis’s smart lists, a dialog box displays a list of your qualified adjusters/contractors. The rotation feature sorts and rotates this list according to which adjuster/contractor has gone the longest without an assignment. As soon as an adjuster/contractor receives an assignment, their name is moved to the bottom of the list.

In order to sort the list, XactAnalysis first checks the qualifications of each of your adjusters/contractors. Any adjusters/contractors that are not qualified for the assignment’s zip code, job type, and job size do not appear on the rotation list. XactAnalysis sorts the remaining adjuster/contractor names according to those who have gone the longest without an assignment of the corresponding job type and job size.

The rotation feature can be configured to sort only by zip code.

See the Qualifying Adjusters/Contractors topic for information on how to qualify an adjuster/contractor for a zip code, job type, or job size.

Capacity rotation

In addition to the general rotation method, you can also rotate your adjuster/contractor list according to assignment capacities. After the list is rotated normally, the capacity feature checks to see if any of the adjusters/contractors have reached or gone over their predetermined assignment capacity. If any have, their names appear at the bottom of the list until they are below their maximum capacity again.

Keep the following in mind when using this rotation type:

  • If an adjuster's/contractor’s capacity isn’t set, their name does not appear on the rotation list.
  • If you assign or reassign an adjuster/contractor other than the one at the top of the rotation list, you must enter a reason for your choice.

For information on setting an assignment capacity for an adjuster/contractor, see the Qualifying Adjusters/Contractors topic.

Show All check box

Another available feature is the Show All check box. This check box appears next to Adjuster/Contractor smart lists. When checked, it overrides the rotation and allows you to select from all of the qualified adjusters/contractors in the data set, regardless of what zip codes, job types, or job sizes they are qualified for.

Sending rotated assignments

XactAnalysis

You may send an assignment directly from XactAnalysis to a rotated adjuster/contractor in two ways:

  • Select an adjuster's/contractor's name from the provided smart list while creating a new assignment on the Send Work Assignment page.
  • Select one or more assignments from Advanced Search Results or the Assignment Queue, click Assign or Reassign from the Select an Action drop-down menu, and click Go. Then select an adjuster's/contractor's name from the smart list in the window that pops up.
If assigning or reassigning more than one assignment at a time from the Advanced Search Results or Assignment Queue page, all of the selected assignments must have the same zip code, job type, and job size.
Electronic Data Interchange

You can use Electronic Data Interchange (EDI) to send an assignment from your company’s software interface to XactAnalysis. When you send assignments using EDI, they are rotated only by zip code and automatically assigned to the adjuster/contractor at the top of your list.

 

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