The Verisk Identity Hub

Updated by Arianne G.

The Verisk Identity Hub allows you to create and manage your account, username, and password. For more information on the Verisk Identity Hub, visit our Verisk Identity Hub FAQs page in the eService Center.

Federated users (users whose companies control their XactAnalysis accounts) cannot update their personal information (including username, password, and 2FA / MFA) in the Verisk Identity Hub.

Create an Xactware ID

To create a new Xactware account, open the Verisk Identity Hub and complete the following steps:

  1. From within the Verisk Identity Hub, select Sign up.
  1. Fill out the form.
  2. Select Sign Up.
  3. Select Set up.
  4. Enter a password.
  5. Re-enter the password.
  6. Select Next.
  1. In the email you receive from Verisk to the address you provided, select Verify your email. Once done, an additional window opens with your verification code.
  2. Copy the code given in the new window.
  1. Return to the original Verisk Identity Hub window and select Enter a verification code instead.
  2. Enter the verification code from Step 9.
  3. Select Verify. The Xactware ID is now created and active.
You will be prompted to set up the security methods required for two-factor authentication. If the email has not been verified (or you have not verified in another way), all options appear required (see Create and edit accounts in the Verisk Identity Hub in the eService Center for more information); otherwise, you can set up the others later or ignore them. 

Select Continue to proceed into the Verisk Identity Hub site. If you have questions about the hub or want more information, see Verisk Identity Hub FAQs and Create and edit accounts in the Verisk Identity Hub in the eService Center.

There is no way within the Verisk Identity Hub to remove an account once created. You can change aspects of the account, but you must contact Xactware directly to remove the entire account.

Modify your Xactware username/email

If you need to change your username and email, complete the following steps:

Your username is the email associated with your account.
Federated users (users whose companies control their XactAnalysis accounts) cannot update their personal information (including username, password, and 2FA / MFA) in the Verisk Identity Hub, because this information is managed by the user’s organization.
  1. From within the Verisk Identity Hub, select Security.
Alternatively, you can select Manage your security on the Home page.
  1. In the Username section, select the Edit icon.
  1. Edit the email address.
  2. Select the blue checkmark. An email is sent to the new email address with a verification code.
  1. In the email you receive from Verisk to the new address you provided, copy the code provided.
  2. In the hub window, enter the verification code from the new email.

Once you enter the code correctly, the new email becomes the username.

Modify your Xactware password

If you need to change your password, complete the following steps:

Federated users (users whose companies control their XactAnalysis accounts) cannot update their personal information (including username, password, and 2FA / MFA) in the Verisk Identity Hub, because this information is managed by the user’s organization.
  1. From within the Verisk Identity Hub, select Security.
Alternatively, you can select Manage your security on the Home page.
  1. In the Password section, select the Edit icon.
  1. Enter your current password.
  2. Enter a new password.
  3. Enter the new password again in the Confirm New Password field.
  4. Select Update Password.
You cannot select Update Password unless your new password meets the password requirements and the text in New Password and Confirm New Password match.

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